Terms and Conditions
Last updated: July 1, 2025
Welcome to Plant Detectives. By accessing our website (www.plantdetectives.com) or purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree, please do not use our site or services.
1. Use of Our Website
You may use our website for lawful purposes only. You agree not to misuse the site or its content, and not to attempt unauthorized access to our systems or data.
All content on this site is the property of Plant Detectives, Inc. and is protected by intellectual property laws. You may not reproduce, modify, or distribute any content without prior written permission.
2. Orders and Product Availability
All plant orders are subject to availability. While we strive to keep inventory accurate, certain items may be sold out, reserved for trade clients, or unavailable due to seasonal changes.
We reserve the right to cancel or refuse any order, and will contact you if substitutions are necessary.
3. Pricing and Payment
All prices are listed in U.S. dollars. Prices are subject to change without notice. Payment is due at the time of order unless otherwise arranged through a trade account.
We use Shopify Payments to securely process online transactions. We do not store full credit card information.
4. Shipping and Delivery
Shipping costs and methods vary based on the size and weight of your order. You will be notified of your shipping method at checkout or via a quote for freight shipments.
We do not guarantee shipping times and are not liable for delays due to weather, carrier issues, or incorrect shipping addresses. Please review our Shipping & Fulfillment Policy for details.
5. Returns and Refunds
Due to the perishable nature of live plants, all sales are final once shipped or picked up. Exceptions may apply for damaged or unsatisfactory plants reported within 48 hours of delivery.
Please refer to our Return & Refund Policy for complete details based on order type (Online, Retail, or Trade).
6. Trade and Wholesale Accounts
Trade customers agree to our Wholesale Terms, including full payment upon fulfillment unless otherwise arranged. Custom-sourced material and staged orders are not eligible for cancellation once prepared for shipping.
To apply for a trade account, visit our Wholesale & Trade page.
7. User-Generated Content
If you post reviews, comments, or other content on our site or social channels, you grant us a non-exclusive right to use, share, or display that content in any format or platform. We reserve the right to remove offensive, misleading, or unrelated content at our discretion.
8. Third-Party Links
Our site may contain links to external websites. We are not responsible for the content or practices of any third-party sites and linking does not imply endorsement.
9. Privacy
Your use of this site is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.
10. Limitation of Liability
To the fullest extent permitted by law, Plant Detectives, Inc. shall not be liable for any indirect, incidental, or consequential damages arising from your use of this site or our products, including but not limited to plant loss, project delays, or missed deadlines.
11. Indemnification
You agree to indemnify and hold harmless Plant Detectives, Inc. and its employees from any claims, damages, or losses resulting from your breach of these terms or misuse of our services.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.
13. Changes to These Terms
We reserve the right to update or change these Terms and Conditions at any time. Updates will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have any questions about these Terms and Conditions, contact:
Plant Detectives, Inc.
45 Route 206
Chester, NJ 07930
(908) 879-6577