Privacy Policy

Last updated: July 1, 2025

This privacy policy for Plant Detectives, Inc. (“Plant Detectives,” “we,” “us,” or “our”) explains how and why we collect, store, use, and share your personal information when you interact with us—whether you're shopping on our website, contacting our team, or engaging with us in other ways.

If you have any questions or concerns after reviewing this notice, please contact us via email.

1. What Information We Collect

Information You Provide to Us

We collect personal information you voluntarily provide, such as when you:

• Make a purchase

• Submit a plant list or sourcing request

• Create an account

• Contact us by email or form

• Subscribe to marketing communications

This may include:

• Name, phone number, email address, and billing/shipping address

• Order history and payment information

• Project or sourcing details

Payment Information

If you make a purchase, your payment information is securely processed by Envoy Payment Processing or Shopify Payments. We do not store or access full credit card numbers. For more details, please refer to Envoy and Shopify Payments' respective Privacy Policies.

Information Collected Automatically

When you visit our website, we may collect limited data automatically, including:

• IP address and browser type

• Device identifiers and operating system

• Referring URLs

• Usage data such as page views, search queries, and clicks

We collect this data using cookies and similar technologies to improve site performance and monitor security.

2. How We Use Your Information

We use personal information to:

• Fulfill and manage orders

• Provide customer support

• Respond to inquiries or sourcing requests

• Send shipping and order updates

• Improve website functionality and customer experience

• Send marketing emails (only with your consent)

• Comply with legal obligations

We only process your information when we have a legal basis to do so, such as to fulfill a contract, respond to a legitimate business need, or with your explicit consent.

3. When We Share Information

We may share personal information with:

• Trusted service providers (e.g. shipping carriers, email platforms, payment processors)

• Law enforcement or regulators, if legally required

• Other parties in connection with a business transfer, merger, or acquisition

We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Remember your cart and preferences

• Analyze how visitors use our site

• Support secure logins and transactions

You can adjust your browser settings to block or delete cookies at any time. However, some features of our site may not function properly without them.

5. How Long We Keep Your Information

We retain personal data only as long as needed to fulfill the purposes outlined in this notice—such as completing an order, complying with legal requirements, or maintaining customer service records.

When we no longer need the data, we delete it or securely anonymize it.

6. How We Protect Your Information

We use technical and organizational measures to safeguard your data, including:

• Secure data transmission protocols

• Access controls

• Regular backups and security monitoring

However, no system is 100% secure. You transmit personal information at your own risk.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access or correct your personal information

• Request deletion of your information

• Withdraw consent to marketing communications

• File a complaint with a data protection authority

To exercise these rights, email us.

You can unsubscribe from marketing emails at any time by clicking the link in our emails or contacting us directly.

8. California Privacy Rights

If you're a California resident, you may request:

• A summary of personal information we’ve collected and shared

• Deletion of your personal data (with certain exceptions)

• Information about third parties with whom we’ve shared data

To make a request, email us. We will verify your identity and respond in accordance with the California Consumer Privacy Act (CCPA).

We do not sell personal information or share it for cross-context advertising.

9. Do Not Track Signals

We do not currently respond to browser “Do Not Track” signals due to the lack of a consistent industry standard.

10. Updates to This Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal obligations. The revised version will include a new “Last updated” date. We encourage you to review this notice periodically.

11. Contact Us

If you have questions or wish to exercise your privacy rights, contact:

Plant Detectives, Inc.
45 Route 206
Chester, NJ 07930
Email