Return & Refund Policy
Last updated: July 1, 2025
Because we deal in live plant material, we take great care in how we grow, package, and deliver every item. Our return and refund policy is designed to be fair, transparent, and appropriate to the nature of each order—whether you're a retail walk-in, an online shopper, or a landscape professional.
Online Orders (Shipped Nationwide)
Damaged or Unsatisfactory Plants
If your plant arrives damaged or severely stressed, please contact us via email within 48 hours of delivery. Include your order number, photos of the plant and packaging, and a description of the issue. We’ll review and handle each situation on a case-by-case basis.
To help ensure healthy arrival, we urge all customers to choose a shipping method that guarantees delivery within two days or less. Customers who select a slower shipping option do so at their own risk, and issues resulting from extended transit may not be eligible for refund or replacement.
Refunds & Replacements
If we determine that a plant was damaged during shipping or otherwise arrived in unsellable condition, we may issue a refund, store credit, or send a replacement, depending on availability.
Non-Returnable Items
We do not accept returns of live plant material. Once shipped, plants cannot be returned due to their perishable nature.
Shipping Costs
Shipping costs are non-refundable unless the error was ours. If a replacement is approved, we’ll cover shipping for that item.
Retail Purchases (In-Store)
All Sales Final on Live Plants
Due to the nature of live material and the variables involved in aftercare, we do not accept returns on trees, shrubs, or perennials once they leave the nursery.
Hard Goods
Unopened non-plant items (such as tools, fertilizers, or pottery) may be returned with a valid receipt.
Plant Health Concerns
If you notice a problem with your plant shortly after purchase, bring photos (and if possible, the plant) to the nursery within 3 days. We’ll evaluate and offer guidance or solutions on a case-by-case basis.
Trade Sales (Wholesale & Contractor Accounts)
All Sales Final
All plant material sold through trade accounts is final sale. Due to the custom nature of sourcing and staging large orders, we do not accept returns or exchanges once material is picked up or delivered.
Claims for Damaged Material
If plant material arrives damaged via freight, notify us within 48 hours with detailed photos. We will review each claim individually and offer replacements or partial credit when appropriate.
Cancellations
For custom-sourced orders, cancellations must be made before staging or shipping. Once material is tagged or prepared for delivery, cancellation is no longer guaranteed and may be subject to a restocking fee.
Questions?
If you have questions about this policy or need to discuss a specific order, contact us via email.